Warm Welcome Magazine is an online hub for the latest news relating to the hospitality sector. They publish a variety of content that includes the latest hotel openings, reviews of restaurants and travel destinations, and information on upcoming shows and events.

Miti wrote for them on the impact technology is having on the hospitality industry – an impact that’s not always positive. To counter this, Miti explains why people must be at the heart of everything you do if you’re to make – and keep – an essential emotional connection with your guests.

You can read the article on pages 22 and 23 here.